Frequently Asked Questions

Last Modified Oct 22, 2020

HOW DO I QUALIFY FOR FREE REGISTERED SHIPPING?

We offer free Singpost Registered Airmail on every international order above S$250 and free Singpost Registered Service on every domestic order above S$100.
Any watch purchase will automatically qualify for free DHL Express Worldwide delivery.

Please note: free registered shipping is automatically applied at checkout once the minimum order is met. Please contact us via live chat if you require expedited shipping.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please contact our Customer Care team to assist you with the return process. In an effort to reduce waste, all shipments from Time Curated do not include a return slip inside the package.

Time Curated does not process direct exchanges. We kindly ask that you return the merchandise for a full refund and place a new order for the preferred item(s) at your earliest convenience.

CAN I CANCEL OR MODIFY MY ORDER?

Modifying or cancelling an order is possible so long as the merchandise has not yet entered the packaging or shipment phases.

To modify your order:

  • Please contact our Customer Care team to assist you with the process.

To cancel your order:

  • Log in to your Time Curated account
  • Navigate to the Orders section in your Account page
  • Submit your request by selecting Cancel

Please contact Customer Care if you do not have a Time Curated account and would like to make changes to an existing order. We will help to facilitate any changes before the order enters the shipping queue.

WHEN WILL I RECEIVE MY ORDER?

Once your purchase has been completed, an e-mail confirmation will be sent to the address on file. This e-mail acts as an invoice and includes your order number.

Once your order is placed a standard processing time of up to 2 business days is required before the order is shipped out. Orders placed after 11:00 AM (SGT) may be processed the next business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (SGT). During peak periods, processing times may exceed 2 business days.

Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to keep tabs on the progress of your delivery.

ARE DUTIES AND TAXES INCLUDED?

All orders are shipped DDU (Delivered Duty Unpaid). As such, your order may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment. For further information, please consult your local customs office.

NEED HELP?

Contact us

We aim to respond to all inquiries within 24 hours, Monday to Friday, excluding holidays.

Live chat
Whatsapp Business
Phone +65 6962 4062
Monday to Friday 10am-6pm
Saturday to Sunday 1pm-6pm
(SGT – Singapore Time)
Enter your email address below to receive an email as soon as this item becomes available again.